Tom Lee Weighs in on United Airlines’ PR Crisis

A handful of industry experts were selected by CNNMoney to speak about the common errors that companies make when handling a PR crisis, most notable the recent blunder by United Airlines.

Agency 451’s Senior Partner, Tom Lee weighed in saying, “Everything that has to do with handling a crisis has to do with public perception…Now, anything the company [United Airlines] says just seems disingenuous.”

Read the full article here.

SHARE THIS ARTICLE

Who is Agency 451 ?

Agency 451 knows it’s not about you or us, it’s about THEM…Your customers! By starting with consumer insights, our agency provides strategic creative, digital marketing and public relations campaigns that are compelling and engaging. Founded in 2004, 451 is one of the fastest growing independent agencies in the country with three offices and over eighty-five full-time staff. Winners of numerous industry awards for creative excellence, outstanding achievement in public relations, and innovation in digital marketing, 451 prides itself and credits its growth to the agency’s motto to always “exceed our clients’ expectations.”